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Sony has filed a class action proceeding over the drift of the PlayStation 5 controller

Sony has filed a class action proceeding over the drift of the PlayStation 5 controller

Uh ah.

This week, Sony filed a class action lawsuit related to a flaw in the PlayStation 5 DualSense controller and drifted during gameplay. Eurogamer reports that the proceedings were filed by a law firm called Chimicles Schwartz Kriner & Donaldson-Smith LLP, the same company behind another ongoing class action against Nintendo over Joy-Con drift.

The company claims that Sony sells “defective” DualSense controllers. This controller “contains a flaw in which characters and gameplay move on the screen without user command or manual joystick operation … This flaw significantly interferes with gameplay and therefore the DualSense controller. Core functionality is compromised. “

Basically, the joystick of a disabled DualSense controller records movement without the player touching it, as shown in this video posted on Reddit in November 2020. The company has equipped the DualSense controller with “substantially the same analog components” as the PlayStation 4 DualShock 4 controller, which shared these drift issues. In addition, they claim that the consumer’s choice for repairing a failed controller is “slim.”

The complaint points out that the customer still has to pay to ship the controller to a Sony repair center, even with a warranty. The complaint states, “Customers are experiencing long wait times and need to address the maze of pre-recorded phone prompts before finally talking to the agent about repairing the DualSense controller drift.” It is written.

Plaintiff Lmarc Turner reportedly discovered that the controller was suffering from drift problems the same day it was purchased. He simply bought a second controller after Sony’s customer service turned out to be useless. The complaint states, “If the plaintiff had noticed the drift flaw before buying the PS5, he would not have bought the PS5 or paid for it for a fairly small amount.” In addition to the jury trial, the company is demanding “financial remedies, declarative remedies, and public injunction remedies for the damage suffered.”

The drifting problem has plagued the Nintendo Switch Joy-Con controller for many years. To date, European consumer groups have sought to investigate the issue after receiving 25,000 complaints from multiple countries. Also, if the character starts to move or the camera shakes violently, it will be difficult to enjoy the game. If you have similar issues with your DualSense controller, this could be the first of many future complaints to Sony.



Sony has filed a class action proceeding over the drift of the PlayStation 5 controller

Source link Sony has filed a class action proceeding over the drift of the PlayStation 5 controller

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