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M1 and Amazon Web Services launch AIVoiceBot Maxine for customer service

M1 and Amazon Web Services launch AIVoiceBot Maxine for customer service

M1 launches in collaboration with Amazon Web Services (AWS) Maxine, AI VoiceBot for M1 hotline.Build on Amazon Connect, AWS’s cloud call center platform, M1, aims to improve the customer service experience.

Maxine leverages AWS AI technology, including advanced ones Speech and language processing, Allows VoiceBot to have more realistic quality. M1 technology is also the company’s Session start protocol trunking Improve the quality of each call.

And according to M1, it worked.

With the release of Maxine at the end of last year, the M1 has a net promoter score of 40 in December 2021 compared to December 2020, which is used to measure customer loyalty and satisfaction. It says that it has increased by%.

This is primarily due to some of the advanced features Maxine has for regular call bots. This includes authenticating callers using one-time pins, providing queue numbers and estimated wait times, and clearing these responsibilities so that real call center agents can handle other emergency tasks.

Since Maxine is cloud-based, M1 wants to gradually expand and deploy the features of VoiceBot. M1 also this is because they Digital platform, An initiative started in early 2021. Personalization, automation and cloud-native apps are one of the benefits M1 brings to its customers after a rebranding, and Maxine is a perfect fit for these efforts.

The company is also migrating its customer service infrastructure to Amazon services. We already operate custom, business and prepaid hotlines on Amazon Connect and will soon move other hotlines to the cloud platform.

In addition, as a member of the Keppel Group, we support companies in the Keppel Electric and other groups that wish to move to Maxine.



M1 and Amazon Web Services launch AIVoiceBot Maxine for customer service

Source link M1 and Amazon Web Services launch AIVoiceBot Maxine for customer service

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